The purpose of this 2 day course is:

• The management of the collection function for consumers
• Setting targets and measuring performance
• The law of contracts and how it affects a finance house

Course Outline

Module 1

Collection Management

• Planning
• Leading
• Organizing
• Control
• Characteristics of a collection Manager
• Collection Policy

Module 2

Performance Measurement

• Collections as a measurement of effectiveness and efficiency

Module 3

Litigation in the Magistrate's court 1.

• When can you sue?
• The magistrate's court act
• Jurisdiction
• Harmful business practice

Module 4

Contracts

• Requirements for the establishment of a valid contract
• Contractual capacity
• Executable Contracts
• Legal Contracts
• The parol evidence rule
• Rectification
• Breach of contract
• Default of the debtor
• Default of the creditor
• Positive malperformance
• Repudiation
• Remedies for breach of contract
• Interdicts
• Withdrawal from the contract

Module

5 LADOFCA & FCA

•  The Limitation and disclosure of finance charges act