| The purpose of this 2 day course is:
- To understand the contractual rights and obligations of the credit grantor
- To supervise the credit granting process and the collection process
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Course Outline
Objectives
- The planning cycle
- Time management
Consumer Credit
- Arranging an interview with the debtor
- Consumer credit collections
- The collection function
- The early collection procedure
- The telephone collector
- Approaches that encourage payment
- Reasons for non-payment
Contracts
- Requirements for the establishment of a valid contract
- Contractual capacity
- Executable Contracts
- Legal Contracts
- The parol evidence rule
- Rectification
- Breach of contract
- Default of the debtor
- Default of the creditor
- Positive mal-performance
- Repudiation
- Remedies for breach of contract
- Interdicts
- Withdrawal from the contract
Contracts of Purchase and Sale
- Introduction
- The contract of purchase and sale
- Special contract of purchase and sale
- Rights and obligations of purchaser
Collection Policy
Code of Conduct and Magistrate's Court Act and Insolvencies
- Association of debt recovery agents
- Definitions
- Unfair practice
- Justified practice
- The Debtor's obligation
- Insolvencies
- Voluntary sequestrations
- Customer protection insurance policies
Repossessions
- Manner of approach
- Objectives
- Custodies
- Documentation
- Valuations
- Voluntary surrender
- Insolvent/ Deceased estate
- Court orders
- Sureties
- Claim on shortfall/writing off
- The collection officer's right
- Procedure to follow when suing for a short fall
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