Consumer Credit for Collectors

The purpose of this 2 day course is:

• To understand the contractual rights and obligations of the credit grantor
• To understand and anticipate consumer debtors' behaviour
• To be able to effectively communicate with consumers

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Course Outline

Consumer Credit

Arranging an interview with the debtor

Consumer credit collections

• The collection function
• The early collection procedure
• The telephone collector
• Approaches that encourage payment
• Reasons for non-payment

Contracts

• Requirements for the establishment of a valid contract
• Contractual capacity
• Executable Contracts
• Legal Contracts
• The parol evidence rule
• Rectification
• Breach of contract
• Default of the debtor
• Default of the creditor
• Positive malperformance
• Repudiation
• Remedies for breach of contract
• Interdicts
• Withdrawal from the contract

Code of conduct and Magistrate's Court Act

• Association of Debt Recovery Agents
• Definitions
• Unfair Practices
• Justified Practice
• The Debtor's Obligations

Plain Speaking

• Telephone pronunciation

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